The IT helpdesk provides technical support and assistance to users of computer hardware and software. The IT helpdesk is typically responsible for troubleshooting technical issues, problem-solving, and providing guidance, instruction, and support to users. Additionally, the helpdesk may be responsible for maintaining an information database, tracking customer issues, and ensuring timely resolution of problems. The IT helpdesk is also responsible for maintaining a customer service system, ensuring customer satisfaction, and training staff in the use of computer systems.